Return Policy Page
SAKR STORES
Return, Refund & Exchange Policy
1. Purpose
At SAKR STORES, customer satisfaction is our priority. This Return, Refund, and Exchange Policy outlines the conditions under which products purchased through the Platform may be returned, exchanged, or refunded.
This Policy applies to all purchases made through SAKR STORES unless otherwise stated on the product page.
2. General Conditions
Customers may request a return, exchange, or refund subject to the following conditions:
· The request is submitted within the applicable return period.
· The product is returned in its original condition.
· The product has not been used, damaged, altered, or installed unless the defect is the subject of the claim.
· Original packaging, accessories, manuals, warranty cards, and invoices are included.
· The product passes the inspection process conducted by the Seller or SAKR STORES.
3. Return Eligibility
Customers may return products in the following situations:
3.1 Defective Product
If the product contains:
· Manufacturing defects.
· Physical damage not caused by the customer.
· Missing parts or accessories.
· Malfunction upon first use.
The customer may request:
· Product replacement.
· Product repair (if applicable).
· Full refund.
3.2 Wrong Product Delivered
If the customer receives:
· A different model.
· Incorrect color.
· Incorrect size.
· Incorrect specifications.
The customer shall be entitled to:
· Exchange the product.
· Receive a full refund.
3.3 Product Not Matching Description
If the delivered product materially differs from the product description displayed on the Platform, the customer may request:
· Return and refund.
· Product replacement.
4. Return Period
Unless otherwise specified on the product page:
Standard Products
· Return requests must be submitted within fourteen (14) calendar days from the delivery date.
Defective Products
· Claims for manufacturing defects may be submitted within thirty (30) calendar days from the delivery date unless a longer manufacturer warranty applies.
5. Exchange Policy
Products eligible for exchange may be exchanged under the following conditions:
· Same product in a different size, color, or specification (subject to availability).
· Product received damaged or defective.
· Product delivered incorrectly.
Exchange requests must be submitted within fourteen (14) days from delivery.
6. Non-Returnable Products
The following products cannot be returned or exchanged unless defective:
Customized Products
Products manufactured or modified according to customer specifications, including:
· Custom doors.
· Custom furniture.
· Customized home décor.
· Products made to order.
Installed Products
Products that have already been:
· Installed.
· Assembled.
· Fixed permanently.
unless a manufacturing defect is proven.
Hygiene and Personal Use Products
Products whose packaging has been opened and are not suitable for resale due to hygiene reasons.
Clearance and Final Sale Products
Products clearly marked as:
· Clearance Sale.
· Final Sale.
· Non-Returnable.
7. Refund Policy
Refunds shall be issued using the original payment method whenever possible.
Refund processing may take:
· 7 to 14 business days for card payments.
· 3 to 10 business days for bank transfers.
· Other payment methods according to the applicable payment provider.
The Company reserves the right to delay refunds until the returned product has been received and inspected.
8. Shipping Charges
Company Error
If the return is due to:
· Wrong product delivery.
· Manufacturing defect.
· Product damage before delivery.
SAKR STORES or the Seller shall bear all shipping and return costs.
Customer Change of Mind
If the customer wishes to return a product for reasons unrelated to defects or errors:
· Return shipping costs shall be borne by the customer.
· Original delivery fees may be deducted from the refund amount.
9. Inspection Process
All returned products are subject to inspection.
Refunds or exchanges may be rejected if:
· The product shows signs of misuse.
· The product is damaged by the customer.
· Parts or accessories are missing.
· The product is returned outside the permitted period.
10. Order Cancellation
Before Shipment
Customers may cancel an order before shipment and receive a full refund.
After Shipment
The order shall be treated as a return request and shall be subject to this Policy.
11. Special Provisions for Doors, Furniture & Home Improvement Products
Due to the nature of products sold through SAKR STORES, including security doors, interior doors, furniture, and home improvement items:
Custom-Made Products
Any product manufactured according to customer-selected:
· Dimensions.
· Colors.
· Finishes.
· Accessories.
· Designs.
cannot be returned, exchanged, or refunded unless:
· Manufacturing defects exist.
· Incorrect specifications were supplied by the Seller.
Installation Services
If installation services have been completed successfully and approved by the customer, the installation service fee shall be non-refundable.
12. Fraud Prevention
SAKR STORES reserves the right to reject any return, exchange, or refund request where there is evidence of:
· Fraud.
· Abuse of the return policy.
· Repeated unreasonable return requests.
· Intentional product damage.
13. Consumer Rights
Nothing in this Policy shall limit any mandatory rights granted to consumers under applicable Egyptian consumer protection laws.
Where local law provides greater protection than this Policy, the applicable law shall prevail.
14. Contact Us
For return, exchange, or refund requests:
SAKR STORES Customer Support
Email: support@sakrstores.com
Phone: +20 110 1804 111
Business Address: 23/3 Ismaeel Wahba St., - 9th District – Nasr City – Cairo – Egypt
