Shipping & Delivery Policy
Shipping and Delivery Policy
SAKR STORES
1. Introduction
This Shipping and Delivery Policy explains the procedures, terms, and conditions governing the shipment and delivery of products purchased through SAKR STORES.
By placing an order through the Platform, you acknowledge and agree to this Policy and all related terms and conditions.
2. Delivery Coverage
SAKR STORES provides shipping and delivery services throughout the Arab Republic of Egypt through approved shipping carriers, logistics providers, or seller-operated delivery services, depending on the nature of the product and delivery location.
The Platform may also offer international shipping services to selected countries in the future, subject to additional terms and conditions announced at that time.
3. Shipping and Delivery Timeframes
Delivery times may vary depending on:
· Product type.
· Product availability.
· Delivery destination.
· Whether the product is ready-made or custom-manufactured.
Estimated delivery periods are as follows:
Ready-Made Products
Typically delivered within 2 to 10 business days from the date of order confirmation.
Custom-Made or Made-to-Order Products
Products requiring manufacturing, customization, or special preparation may require 7 to 45 business days, or longer depending on the nature of the product.
Unless otherwise agreed in writing, all delivery periods are estimates only.
4. Shipping Fees
Shipping charges are calculated based on:
· Delivery location.
· Product size and weight.
· Shipping provider.
· Product category and handling requirements.
Applicable shipping fees will be clearly displayed before completing the purchase.
SAKR STORES reserves the right to offer free shipping promotions on selected products or during promotional campaigns.
5. Customer Responsibility for Delivery Information
Customers must provide accurate and complete delivery information, including:
· Full name.
· Valid phone number.
· Detailed delivery address.
· City and governorate.
· Any additional information necessary for successful delivery.
The Customer shall be solely responsible for any delays, failed deliveries, or additional charges resulting from incorrect or incomplete information.
6. Delivery Procedures
Upon delivery of the order:
· Customers may be requested to verify their identity or order details.
· Acceptance of the shipment, signature upon delivery, or confirmation of receipt shall constitute proof that the order has been received unless immediate concerns are reported.
Customers are encouraged to inspect products upon delivery whenever possible.
7. Damaged Products During Transit
If a product arrives damaged due to shipping or transportation, the Customer must:
· Notify SAKR STORES or the Seller within 48 hours of delivery.
· Provide clear photographs showing the damage.
· Retain the original packaging until the claim has been reviewed.
If the damage is confirmed to have occurred during shipping, the product may be replaced or refunded in accordance with the Return and Refund Policy.
8. Failed Delivery Attempts
Delivery may fail due to:
· Customer absence.
· Refusal to accept delivery without valid reason.
· Inaccessible delivery location.
· Incorrect delivery information.
In such cases, SAKR STORES or the Seller may:
· Reschedule delivery.
· Charge additional delivery fees.
· Cancel the order and deduct actual shipping and handling costs incurred.
9. Delivery Delays
SAKR STORES and its Sellers make reasonable efforts to meet estimated delivery schedules.
However, delays may occur due to circumstances including:
· Weather conditions.
· Security restrictions.
· Technical disruptions.
· Shipping carrier delays.
· Force majeure events.
The Platform shall not be liable for delays caused by circumstances beyond its reasonable control.
10. Inspection Upon Delivery
Customers are responsible for inspecting products upon receipt and verifying:
· Packaging integrity.
· Product condition.
· Compliance with the order specifications.
· Absence of visible damage.
Any concerns should be reported within 48 hours from the date of delivery.
11. Large and Heavy Products
Certain products, including but not limited to:
· Security doors.
· Interior doors.
· Furniture.
· Storage units.
· Heavy home improvement products.
may require special delivery arrangements.
Additional charges may apply for:
· Upper-floor delivery.
· Stair access.
· Crane or lifting equipment.
· Special transportation requirements.
· Installation services.
Where applicable, such charges will be communicated before order completion.
12. Installation Services
Where installation services are included:
· Customers will be contacted to schedule an installation appointment.
· The installation site must be prepared and accessible.
· Additional fees may apply if installation must be postponed due to site unavailability or customer-related delays.
13. Transfer of Risk and Responsibility
Risk and responsibility for the product shall transfer to the Customer upon:
· Physical receipt of the product.
· Delivery confirmation.
· Signature of the delivery receipt by the Customer or their authorized representative.
14. Force Majeure
Neither SAKR STORES nor any Seller shall be liable for delays or failures in delivery caused by events beyond reasonable control, including but not limited to:
· Natural disasters.
· Government actions.
· War or civil unrest.
· Labor strikes.
· Transportation disruptions.
· Utility outages.
· Epidemics, pandemics, or public emergencies.
15. Contact Us
For inquiries regarding shipping or delivery, please contact:
SAKR STORES Customer Support
Email: support@sakrstores.com
Phone: +20 110 1804 111
Business Address: 23/3 Ismaeel Wahba St., - 9th District – Nasr City – Cairo – Egypt
